Refund Policy

Effective date: July 19, 2026

This Refund Policy explains Xpitro's standard approach to refunds and credits.

Subscription Fees

Unless otherwise required by law or expressly agreed in writing, subscription fees are non-refundable, partial-month or unused-period refunds are not provided, and renewals remain chargeable unless cancelled in accordance with the applicable notice terms.

Trials

Free trials do not create refund rights because no subscription fee is charged unless conversion or billing has occurred.

Charge Corrections

Xpitro will investigate and, where appropriate, correct duplicate charges, materially incorrect charges, and charges caused by demonstrable platform or billing error.

Corrections may be handled by refund, invoice adjustment, credit note, or service credit depending on the billing method and commercial relationship.

Termination For Cause

Termination due to customer breach, misuse, or non-payment does not create a refund right.

Service Credits

Where an SLA or separate agreement provides service credits, those credits are distinct from refunds and are governed by the SLA.

Enterprise Contracts

If an executed order form or master agreement contains different refund or termination economics, that agreement governs.

Billing and refund questions should be sent to billing@xpitro.com.